FAQs

Shroe

FAQs

In the following you can find my frequently asked questions that may help you with your question or problem.

-CAN I PLACE AN ORDER ON THE TELEPHONE?

Unfortunately I can’t accept orders on the telephone.

-HOW LONG DOES THE SHIPPING TAKE?


National Delivery (DE)

1 - 5 business days
5,00 EUR

European Delivery

4 - 8 business days
10,00 EUR

International Delivery

7 - 14 business days
15,00 EUR

Unfortunately I can't offer an Express Delivery.


-HOW CAN I REDEEM A GIFT CARD OR A DISCOUNT CODE?

Please enter your gift card or discount code in the provided field on the right during the checkout of your order.

-CAN I DO A COLLABORATION WITH YOU?

Yes, that’s possible. Please send me a short info, a portfolio and what kind of collaboration you’re interested in at: [email protected]
Please understand that I can’t respond to every request.

-DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?

A customer account / registration is not required to place an order. It can be helpful to view your order status, order history and enables a faster checkout the next time you place an order.

-CAN I CANCEL ANY OF THE ITEMS I JUST ORDERED?

Yes, if there has been a mistake with your order please contact me immediately after you’ve received an order confirmation mail and I will help you. As long as your order hasn’t left my warehouse yet this is no problem.

-I’VE RECEIVED AN INCOMPLETE ORDER – WHAT CAN I DO?

Even if making my best efforts, unfortunately this can happen sometimes. Please contact me immediately and I will help you as fast as possible: [email protected]

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If you have any further questions please contact me at:

[email protected]